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September 22, 2023

Originally published on Blockster


New York, US - Oort, the decentralized data cloud service provider, has exciting news to share: Lenovo Image, now known as ZX, will be integrating Oort TDS (Talk-to-Data Service) into their customer support services, effective immediately.


Oort TDS is a groundbreaking solution that empowers businesses to create customized AI agents tailored to their specific needs, with a strong focus on delivering superior accuracy, intelligence, and safety.

Lenovo Image, which began its journey in 1991 as Lenovo's Printer department, is among the first enterprise customers to adopt this cutting-edge technology. This collaboration underscores the alignment between Lenovo Image's customer support requirements and Oort's innovative offerings.

Lenovo stands out as one of the largest manufacturers of personal computers, smartphones, televisions, and wearable devices. Richard Wang, CIO of Lenovo Image, expressed the rationale behind their choice, stating:

"We opted for Oort TDS for our customer support needs because their products outperform others — their team is agile and efficient, and they adhere to our security and compliance standards."

Richard Wang, CIO of Lenovo Image

"Oort's swift response times have been instrumental in keeping pace with our rapidly expanding business. Their distributed storage and computing technology, coupled with their unwavering commitment to security and compliance, made them the ideal partner for Lenovo Image," added Richard.


What sets Oort TDS apart from conventional AI solutions is its emphasis on customization, data precision, security, and a multi-modal, human-like user experience. Fueled by Oort's decentralized cloud infrastructure, Oort TDS not only maximizes privacy but also minimizes costs.



Dr. Max Li, Founder and CEO of Oort, expressed his enthusiasm about this collaboration, stating, "We are excited to embark on this journey with Lenovo Image. Oort TDS signifies a paradigm shift in how businesses approach customer service. It's all about harnessing the power of data and AI on your terms – and that's precisely what we've strived to achieve with Oort TDS."


Furthermore, Oort TDS is designed for scalability and adaptability, continuously learning from customer feedback to evolve into an ever-improving solution. Its flexible integration capabilities seamlessly align with platforms like Telegram or through API, providing businesses with a streamlined customer experience.



Lenovo Image's decision to integrate Oort TDS into their customer support infrastructure exemplifies the platform's potential to enhance customer satisfaction while reducing operational expenses. This move underscores Oort TDS's appeal to major enterprises seeking to leverage AI technology for more efficient customer engagement.


As Oort continues to pioneer innovations in the realm of decentralized data services, the introduction of Oort TDS establishes a new standard for customer service in the digital era. This innovative product aligns perfectly with Oort's mission to redefine human-to-data interaction, bringing us one step closer to realizing the vision of a decentralized data economy.

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